Privacy notice

How we look after your information when you book with us.

Who we are

Rejuvenair Sanctuary, 3 Thorne Road, Doncaster, DN1 2HJ. We run this booking system ourselves, and we are the data controller for the information you enter here. If you have a question about your information, email us at info@rejuvenairsanctuary.co.uk and we'll come back to you.

What we collect

• Your account details — your name, email address and mobile number, and the password you choose (kept scrambled, never in a form we can read).
• Your bookings — the classes and treatments you book, whether you came, any credits, passes or membership you hold, and notes we make so we look after you properly.
• Payment records — what you paid, when, and for what. Payments are taken by Stripe: your card number never touches this system, and we never see it.
• Consultation and consent forms — the answers you give us before a treatment or class. These can include health information (conditions, injuries, medications, pregnancy) and your signature.
• Technical logs — routine records of visits to this site, including your IP address, kept so we can keep the system secure and working.

What we use it for

• Running your bookings and membership — taking your booking, holding your place, spending your credits, managing waitlists and taking payment. We need this to give you what you've asked for (our contract with you).
• Booking confirmations and reminders — the emails and texts that tell you what you've booked, when it is, and if anything changes. These are service messages about your own bookings, not marketing.
• Health information on your consultation forms — used only so your treatments and classes can be delivered safely, and shared only with the practitioner or teacher looking after you. We ask for your explicit consent when you complete the form, and you can withdraw it by telling us — though we may not be able to treat you without it.
• Legal and accounting duties — keeping proper records of sales and payments, and meeting our insurance and legal obligations.

Who we share it with

Only the companies that help us run the booking system, and only with what they need:

• Stripe — takes card payments and handles memberships.
• Resend — sends our emails.
• Twilio — sends text messages, where we have text reminders switched on.
• Our website provider — so signing in on our main website and here works as one thing, rather than two logins.

We never sell your information, and we don't hand it to anyone for their own marketing.

How long we keep it

• Your account and booking history — while your account is active with us.
• Financial records — for as long as the law requires us to keep them.
• Consultation and consent forms — in line with our insurance and legal requirements, so we have a record of what you told us before a treatment.

We're in the middle of writing down the exact retention periods for each of these. In the meantime, if you'd like something removed sooner, just ask.

Your rights

You can ask us to:

• show you a copy of the information we hold about you;
• correct anything that's wrong or out of date;
• delete your information (where we don't have to keep it for legal or insurance reasons);
• stop using it in a particular way, or withdraw a consent you've given.

Just email info@rejuvenairsanctuary.co.uk and tell us what you'd like — you don't need to fill anything in or give a reason. You can also update your own details and see your bookings any time from your account.

If you're ever unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This booking site uses one essential cookie, which remembers that you're signed in and keeps your basket while you're booking. There is no tracking, no advertising and no analytics here, so there's nothing to opt into.